Carlisle’s Seven-Star Customer Care Promise to You

by Carlisle Homes

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Discover how Carlisle Homes provides better client care than all the rest, with their award-winning service, unmatched customisation offerings, and fully transparent customer promise.

Building your dream home should be an exciting time, not a stressful ordeal. At Carlisle Homes, they understand the significance of this milestone in your life, and they are dedicated to giving you an exceptional building experience from start to finish. With a focus on superior customer care, awards for excellence, and unrivalled customisation options, they ensure your home-building journey is nothing short of extraordinary. 


Carlisle Homes has been recognized as Australian Professional Major Builder 2023 by the Housing Industry Association (HIA), HIA Victorian Professional Major Builder 2022, and 2022 Large Residential Building Business of the Year in the Master Builders Australia (MBA) Building Excellence Awards.

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Carlisle has received top honours, including Australian Professional Major Builder 2023 by the HIA and No 1 Home Builder in Victoria for 2023, 2017 and 2016 by, reflecting their exceptional quality and customer satisfaction.

These prestigious awards highlight Carlisle’s impressive range, business practices and industry standing, and their passionate commitment to excellence and customer satisfaction.

But it’s not just the industry that rates Carlisle Homes highly – their customers do too., Australia’s leading product review site read by over four million consumers each month, named Carlisle Homes the 2023, 2017 and 2016 No 1 Home Builder in Melbourne, Victoria, and gave them an award in the Victorian Home Builders category in the 2024 ProductReview Awards, reflecting the building company’s 4.7-star customer rating.

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When it comes to customer care, Carlisle thinks of the client’s full journey, from the moment they first walk into a Carlisle display home through to construction and after-care, ensuring satisfaction at every stage.

In addition, Carlisle Homes received the 2023 Australian Achiever Award in the ‘Architect Services, Building Design, Building Construction & Interior Design Services’ category, recognising their outstanding 97.32 percent customer satisfaction score.

These awards are a testament to Carlisle’s dedication to giving you superior service at every stage, from selection and construction to after-care, as well as a better range of great-value, quality homes to choose from.

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With oodles of space, an easy-to-browse layout, and all the best brands under one roof, designing your new home at our 2,500-square-metre Spectra Showroom is an enjoyable experience from start to finish.

More choice

Carlisle’s Spectra Showroom in Mulgrave, Victoria, is the biggest and best of its kind in Australia, with over 3,500 quality fixtures, finishes and design features from leading brands under one roof. In this spectacular architect-designed space, your personal consultant will assist you in selecting the perfect colours, finishes and fixtures for every part of your new home, ensuring that every choice reflects your style and personality.

And that’s not all – take advantage of Carlisle’s fantastic new Live Like a Star promotion and you’ll get a host of premium inclusions and energy-saving features for your new home at no extra cost.

Expert guidance

Carlisle’s team of in-house experts is dedicated to simplifying and streamlining your building journey, so you can save time and enjoy the process.

From experienced sales consultants and talented interior designers to skilled building designers and tradespeople, they have assembled a team of professionals who are passionate about delivering excellence. With their expertise and guidance, you can trust your home is in the best hands at every step.

Carlisle’s promise to you

Carlisle Homes doesn’t just talk about exceptional customer service, they guarantee it with their written Customer Promise. This commitment outlines their unwavering dedication to transparency, communication, and personalised care throughout your building journey. From the first moment you step inside a Carlisle display home to the final walkthrough of your brand-new home, they strive to exceed expectations at every turn.

Carlisle’s Customer Promise ensures that you are well-informed at every stage, and that Carlisle is always ready to answer questions, offer advice, and share in the excitement as your home comes to life.

Because at Carlisle Homes it’s not about being the biggest, it’s about being the best – which means bringing you the seven-star care they’re famous for every day.

Learn more about Carlisle’s current Live Like a Star offer here. Or come and experience Carlisle’s seven-star service and award-winning range for yourself with a visit to one (or more) of their beautiful display homes, located right across Melbourne and Geelong.


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