Our 20,000th Home: Meet the Family Behind a Carlisle Milestone
In 22 years, Carlisle Homes has built 20,000 homes across Victoria. Behind that number is a family who never considered building with anyone else, and a handover day that surprised them all.
When Manoj and Liji bought a block of land just over a year ago, they knew exactly who they wanted to build with. The decision, Manoj says, was never really in doubt. “When we wanted to decide on a builder, we never had any second mind in choosing Carlisle.”
Watch now: Meet the family behind a Carlisle milestone - celebrating our 20,000th customer and 20,000 homes built across Victoria
What they didn't know was that their new home would become one of the most significant in Carlisle's history. On a Friday afternoon, their client liaison Brooke Anderson called with news that stopped them mid-week: Manoj and Liji were Carlisle's 20,000th customer.
“It took us completely by surprise,” Manoj recalls.
22 years. 20,000 homes.
For Carlisle, that number represents 20,000 families, 20,000 decisions made in trust, and 20,000 handover days like the one the Manjo and Liji are now celebrating.
“It’s a great milestone,” says Carlisle Homes Marketing General Manager Janine Armstrong. “It's a little bit hard to believe that there are 20,000 families out there living in Carlisle Homes and making it their best life.”
Manoj and Liji were drawn to the Sorrento Grand Atrium design, choosing Carlisle partly for the speed of its Turbo Process, but what stayed with them over the course of the build wasn't just the design. It was the people.
Brooke guided them through the paperwork, answered every query by phone and email, and kept communication clear from contract to keys.
When it came to colour selections, they were uncertain how their choices would translate from palette to finished home. On handover day, the answer came back better than they ever imagined.
“Once it finished, it was better than what we expected,” Liji says.
It's the moment every person at Carlisle builds toward. As Janine puts it: “You can always see it on our customers' faces when they arrive at their new home that you know life's going to be better.”
For Manoj and Liji, that moment has arrived. “Today, when we look back, it’s … the outcome that we all wanted” Manoj says. “So thank you, Carlisle.”
The thanks, from everyone here, goes both ways.
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