Carlisle Homes Scores Over 92% in the 2026 Australian Achiever Awards

When the Australian Achiever Awards assess a builder, they don’t ask the industry. They ask the customers. Here’s what Carlisle Homes’ clients said in 2026, and what a score of 92.09% actually reflects.

 There are a lot of ways to measure a home builder: awards, accolades, years in business. But the most honest measure has always been what customers actually say once the keys are in their hand.

That’s exactly what the Australian Achiever Awards sets out to measure, and for 2026, the results are in. Carlisle Homes has been awarded Highly Recommended status in the Architect Services, Building Design, Building Construction & Interior Design Services category, scoring 92.09% across eight independent customer service criteria.

It's a result we're genuinely proud of, and one that belongs as much to the people who trusted us to build their homes as it does to the team who built them.

What the award measures

The Australian Achiever Awards are independent and unbiased. There are no panel of industry judges and no self-assessment process. Ratings come directly from a business’s own customers, scored across eight criteria. A score above 80% is considered exceptional. Carlisle has now been recognised for 20 consecutive years, scoring above 80% every single time, and above 90% in 19 of those years - a pattern that says something about the durability of the commitment behind the score.

In their own words

Numbers tell part of the story, the rest comes from the people who lived it. Here’s a selection of feedback from the customers who shared their thoughts:

“From start to finish, Carlisle Homes was very professional. They assisted us with technical issues and explained things in a way we could understand. The display homes were strong, and Monica was really good at assisting us with everything, including keeping us informed throughout the process. Overall, it was a good experience.”

“Everything was very neat and clean, and the presentation was excellent. Small items that needed amendment were completed after being brought to their attention. Kate and Karla responded quickly whenever I emailed and assisted with any issues I had.”

“As a tradesperson, I was impressed with the length of time some trades had worked with Carlisle Homes. The communication was wonderful, and the presentation and designs were very good. The Client Liaison, Sam, communicated well, explained things clearly, and made the process simple and easy for me.”

“Carlisle Homes was very process oriented, and communication was always clear, especially around timelines. Josh, the site supervisor, was fantastic and remarkable throughout the process. I would highly recommend him for recognition.”

What stands out is the commitment and care that every Carlisle Homes team member brings to their role. It's Monica keeping someone informed every step of the way. It's Kate and Karla responding to every email. It's Sam making a complicated process feel simple. It's Josh on site, doing his job so well that a customer wanted to make sure he was recognised. That's what ‘Better Care’ looks like in practice.

Better Care is foundational

At Carlisle, Better Care is one of the three pillars our business is built on, alongside Better Floorplans and Better Inclusions. It shapes how we hire, how we communicate, and how we show up at every stage of a build, from first enquiry through to handover.

Managing Director John Doulgeridis puts it simply:

“Building a home is one of the biggest decisions a family can make, and it comes with a lot of trust placed in us to get it right. Better Care isn't something we talk about in a meeting room and then forget about on site. It’s an attitude and approach that guides every decision we make and how we show up for our customers during every part of their build process and beyond.

A broader pattern of recognition

The Australian Achiever Award sits alongside a body of recognition that has built up over years. Carlisle is rated 4.7 stars from more than 10,000 reviews on ProductReview, where independent customer feedback is ongoing and unfiltered. The Housing Industry Association has named Carlisle Australia's Most Professional Major Builder seven times in eleven years, a recognition that evaluates not just the homes we build but how we build them.

None of these results are self-reported. All of them come from outside the business. The pattern they form is consistent: a builder that takes care seriously, sustains it across decades in business, and strives to always be better.