Carlisle Connect - Trouble Shooting
Forgot Your Password?
Can't remember your login details?
- Visit Carlisle Connect and click ‘Login’
- Click “Forgot your password?”
- Enter your email address (as per your building contract) and click “Continue”
- Check your email for the link “Change your password”
- Enter your new password
Frequently Asked Questions
I don’t want to use Authenticator app. Can I use SMS as a second factor instead?
Yes. You can select “SMS" when prompted.
Note: We do recommend using an Authenticator app. Authenticator is more secure, and even if the mobile phone has no reception, Authenticator will still work.
Can I login with my social media platforms?
No, this is not enabled. Please use an Authenticator app, or SMS.
Can I use the same mobile phone to register across multiple Carlisle Connect accounts?
No, mobile can only be registered to one account.
Do I have to enter the one-time log in code every time I log in to Carlisle Connect?
Yes. This is for security reasons to prevent the chance of any cyber incident or identity theft.