Issue Resolution Process
It is important that you follow all of the below steps in sequential order.
Please first contact your Client Liaison Executive.
You can email your Client Liaison Executive directly;
You can call on 8561 4777; or
You can fax on 9561 5320.
Your Client Liaison Executive will respond to you within 2 Business Days
If you are dissatisfied with the response you receive
Please then email firstname.lastname@example.org providing a detailed explanation of your issue (clearly identifying your job number or street address), any photographs or supporting documents.
A representative from Carlisle’s issue resolution team will contact you and/or provide you with a written response within 7 Business Days.
In the event that Carlisle Homes cannot resolve your issue
In the event that Carlisle Homes cannot resolve your issue using the above Issue Resolution Process, you can refer the matter to the Victorian Building Authority (Ph: 1300 815 127) or the Victorian Civil and Administrative Tribunal (Ph: 9628 9999).
Some other websites which may be of assistance:
- Master Builders Association – www.mbav.com.au
- Housing Industry Association – www.hia.com.au
- Victorian Building Authority – www.vba.vic.gov.au (formerly the Building Commission- www.buildingcommission.com.au and the Plumbing Industry Board – www.pic.vic.gov.au)
- Consumer Affairs Victoria – www.consumer.vic.gov.au