Our Promise To You
WE ARE COMMITTED TO DELIVERING 100% CUSTOMER SATISFACTION EVERY STEP OF THE WAY.
From the day you start with us, to the day we hand over your keys and beyond, your satisfaction is of paramount importance. That’s why you’ll have your own dedicated customer service team on hand to take care of even the smallest details from start to finish.
Build better homes. Not more
It’s not about being the biggest builder; it’s about building you the best home. We purposely limit the number of homes we commit to build so our Construction Supervisors build fewer homes at any one time. With the lowest home to Construction Supervisor ratio in the industry, we can provide the unparalleled professionalism, quality and attention-to-detail you deserve.
Quality in all we do
We are justifiably proud of our reputation for providing superior quality homes and customer service. With unique quality systems in place, our inspections are over and above the industry standard, giving you peace of mind knowing your home is built to display home quality, with trusted quality products and brands.
Easy to-follow process
We make sure there’s absolutely no confusion when it comes to your new home. Our easy-to-read Building Process guide clearly outlines every step of the journey, so you know exactly what to expect, what to do and by when.
More luxury inclusions
Inclusions are what give your home ultimate liveability. That’s why your new Carlisle home comes with more inclusions than you’d expect, especially when compared to other builders. In fact, what other builders call upgrades, we include - all within the base price.
Build time guarantee
We guarantee the completion date of your home regardless of the changes made to it. So the date we tell you your home will be ready is the date you can move in.
Your dedicated team will work with you to ensure all your requirements are met. Regular communication means you’re always up to date with the build and any questions are answered honestly and efficiently.
Fixed price policy
Our fixed price costing and contract process ensures there are no hidden or unexpected costs.
25 Year Guarantee
Our commitment to excellence is demonstrated in the quality of our materials, fixtures and workmanship. Our 25 Year Structural Guarantee means you can rest assured that your home has been built to last.
After care service
Our commitment to you doesn’t end once you move in. Continuing our personalised approach, we contact all customers 14 days after settlement to answer any queries you may have. We also take the worry out of identifying and rectifying any problems or issues with our thorough 100-point warranty inspection three months after you move in. For all of us at Carlisle, your satisfaction is our reward.