To add a favourite, simply click the when viewing our homes
Clear all My Favourites

The Number One Builder for Customer Service - HIA award accepted by John Doulgeridis

Back to Blog

The Number One Builder for Customer Service - HIA award accepted by John Doulgeridis

The Number One Builder for Customer Service - HIA award accepted by John Doulgeridis

Blog Post

Carlisle Homes is thrilled to have been awarded the 2016 Victorian Customer Service Award, for the third time, at the HIA-CSR Victorian Home and Kitchen & Bathroom Awards held on Friday 4th November. 

The annual awards program is renowned as being the pinnacle measurement of excellence in residential building, with entry open to all companies involved in the industry.

According to Gil King, Executive Director HIA Victoria,

“The HIA-CSR Victoria Housing and Kitchen & Bathroom Awards are rightfully regarded as the most prestigious awards in the industry. Year upon year, we see the standards for quality and diversity increase.”

Carlisle Homes was assessed by a panel of independent judges across a diverse range of criteria supported by real customer case studies, including service policies, communication, understanding customers’ needs and the measurement of service levels and satisfaction. The judges praised Carlisle for its combination of systems and genuine desire to listen to clients.

“We continue to set new benchmarks for service excellence in the home building industry, by focusing on what is important to our customers. By taking the time to learn the needs of each customer, from the moment they visit our display homes or connect with us through our website and social media, to the early introduction of their building team and continuously along their entire journey, we have the ability create individualised experiences,” ~ John Doulgeridis, Managing Director Carlisle Homes.

Our team of passionate and dedicated staff, including our loyal suppliers and industry partners, all play an important role in our ongoing pursuit for customer service excellence. It’s not a one-size-fits-all approach at Carlisle Homes, it’s about each of us being accountable and always looking for ways to go the extra mile for customers, and that’s what makes the difference.

It was a busy event on the podium for the Carlisle team, as we were also recognised for design and construction excellence, visual appeal, innovation and environmental sustainability in the following categories;

Best Display Home up to $250,000 – Arlington 27 at Cranbourne North
Best Display Home $500,001 - $600,000 – Sheraton 48 at Point Cook
Best Kitchen in a Display Home – Sheraton 48 at Point Cook
Finalist Best Display Home $350,001 – $400,000 – Regent 33 at Sunbury
Finalist Herald Sun reader’s Choice – Piermont 29 at Craigieburn
Finalist Display Home $250,001 - $300,000 – Piermont 29 at Criagieburn
Finalist Best Kitchen in a Display Home – Sorrento 43 at Mernda
Finalist Professional Major Builder

We are also proud that just over 2 weeks ago at the Master Builder Association Awards evening, the Sheraton display home in Point Cook also won the Best Display Home $500,000 to $750,000 as well as the Best Kitchen in a display home.

For a behind the scenes experience and to get the scoop direct from the design team, be sure to follow us on Instagram, @Carlislehomes.

comments powered by Disqus

Sign up to our newsletter

Get the latest news, special offers and industry tips.

about carlisle

View Our Videos


Check out our latest videos including our favorite homes, a guide to our spectra showroom, and much more.

View our Home Building Blog

Carlisle Blog

At Carlisle we love to share our news with you, from the latest in design trends, exclusive VIP events to new display openings.

View the Customer Charter for Carlisle Homes

Customer Charter

Carlisle Homes is built on the promise of achieving unparalleled excellence in customer service.

View Our Publications


Find out more about our homes, building processes, inclusions and promotions.